Consulting with colleges and universities on student service issues (admissions, financial aid, registration and student records, student accounts) in order to:1. maximize investment in integrated student service software (usually, part of an ERP)2. empower functional staff to use technology tools, including software, imaging, workflow, and web self service3. reduce administrative burden on students so they can devote their energies to learning and education4. eliminate paper, and with it fulfillment (printing, stuffing, postage) costs5. lead the effort to introduce OneStop model of student service delivery6. reduce costs with a 10% reduction in administrative staff, with simultaneous improvements in services students receive.7. improve employee morale and productivityThe value added I bring includes my student service expertise. Having been a Director of Financial Aid, Bursar, and Associate Registrar at major research universities, I can look functional staff in the eye and say, “I have been there. I, too, have faced this problem, and solved it through a combination of business process redesign, use of technology tools, and team-building.” History Established in 2005. After providing award-winning leadership in student services at the University of Minnesota, I started my consulting practice to assist colleges and universities with their student services challenges.
